Frequently Asked Questions

We have over 40 years of experience in tent rentals and event production.

F.A.Q. Get to Know More About Our Services

Below is a list of frequently asked questions. If you can't find your answer, feel free to call or send us a message through our contact form. We will do our best to answer your questions in an effective and prompt manner.

What kind of payment do you accept?

We accept cash, checks and all forms of major credit and debit cards including Visa, MasterCard and Discover.

Does someone need to be on site at time of delivery?

Tents can be staked out or detailed plans need to submitted in advance. A copy of the contract can be signed and email or faxed prior to arrival.

Can you do a site survey at no charge?

If you are not sure if a tent will fit properly at your chosen site due to trees or other obstructions, we recommend you call us to make an appointment. We will gladly meet with you and advise the best location on the property.

When can I expect the tent to be delivered?

We recommend scheduling all deliveries at least 2 – 4 days before the use date at no extra charge. Our goal is to keep the area protected from rain. An early setup is highly recommended, also allowing enough time for work by the decorator, caterer, etc.

How do you handle a surprise party?

The majority of tent installations take place at least 2-4 days prior to the event. This ensures success at its maximum by all involved. However, for a nominal fee, we can deliver and install at the day and time of your choosing.

What happens if there is a sprinkler system or other underground utilities such as gas, septic, cable, water lines to a nearby pool?

You must make sure that the ground has been marked for such obstructions prior to our arrival. We are not responsible for damage caused by the tent stakes.
If you need more information call 811 "Call Before You Dig" and schedule someone to out and mark your underground utilities. This is free service.

We can not always avoid what we do not know is there.

What is your reservation policy?

Quote:  Quotes will never assign inventory to your event or put you on the schedule  for delivery. A deposit will convert a quote into a reservations.

Reservations: Reservations confirm Equipment, Supervisor, Crew, Truck, and  Assigns a slot in the delivery schedule. Your order stays in reservation until 2 days prior to delivery allowing all the changes you need to make your order correct.

Reserve as soon as possible.  A 50% deposit is all you need.

Rental Contract: 2 Days before delivery we upgrade you to Rental Contract. This opens your information up to all  departments for cleaning, prepping, packaging, staging and routing for delivery for your event. At this time we  you’re order is complete. Making a change is possible but more difficult.

What is the cancellation policy?

Our policy is three parts.

Prior to 45 days to your delivery date, there is no cancellation fee and no questions asked.

Cancellation less than 45 days but more 10 days of delivery date, 50% of deposit will be refunded.

Inside 10 days you will forfeit the entire deposit.

Do you set up the tables and the chairs?

We set up anything that requires technical skill Tent, Stage, Dance floor, etc. We will stack the tables and chairs underneath the tent or in a garage.

You are responsible to set up and tear down in order to not incur extra labor costs. We can handle the set up and tear down, This service must be reserved in advance, please call for a quote.

Can the tent be set up without stakes?

Yes, we can. There are several anchoring systems available depending which style of tent you use.

Is it possible to set up a tent myself?

No. All of our tents are commercial grade and only our specially trained crew may handle our tent installations according to specific manufacturers guidelines.

Is there an after hour or weekend emergency contact.

We do forward our calls to a cell phone after hours.

We also periodically check emails, however, if it is weather related, the phone is the best way to reach us.

What People Are Saying About Us

"I really appreciate all of your advice and help with our son’s graduation party. I know your company usually does much larger events, so I'm happy to be working with your expertise. Thanks again!"

Stephanie Haines

“...Your hard work and quick thinking under severe weather conditions saved the site from possible damage and allowed us to make last minute decisions and changes.... Without your dedication it would not have been possible!”

Alen Grodel, Provide-A-Ride

Thank you for everything you've done to help our event go smoothly. It was a pleasure to work with you and your staff. We look forward to future events.

Michelle Monaco
VJA Systems, LLC

Striving for professional results as a reliable team member.
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tent rental in Cleveland
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Whether you’re planning an intimate gathering or a lavish extravaganza, we’ve got you covered.

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"Ohio's #1 Tent Provider, Get in Touch With Us Today! Call Us at 216.291-3300"
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With nearly 40 years of experience in tent rentals and event production, it’s no wonder the professionals at Advanced Tent Solutions are Ohio’s first choice for tent solutions.

Contact Advanced Tent Solutions to get started on the plans for your next successful event!

Advanced Tent Solutions
Fax: 1.216.531.6666

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We serve all Northeast Ohio.

John Collins Ministries
P.O. Box 1212
Anytown, NC 55555

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We Work With Caterers, Decorators, Suppliers And Vendors Of All Kinds. We Offer Straight Rentals, Long-Term And Lease Options On Tenting.